Professional Mortgage Administration (PMA) is a company specialising in assisting IFAs, Mortgage Consultants and Advisors with the time consuming administration associated with mortgage processing. This leaves our customers with more time to run their business - and make more sales!  We offer a complete service from the submission of the application to the all important checking of exchange and completion with the solicitor.

Key Services offered

• Loading of online application to mortgage companies
• Checking receipt by the mortgage company
• Checking on underwriting requirements and the survey
• Obtaining any requested information from clients
• Chasing issue of offer
• Checking and chasing progress of exchange and completion with solicitor
• Keeping both client and IFA informed of progress throughout.
• Advising the IFA three months before the renewal date.

We are a highly customer focused company, established by industry professionals, who ensure your clients receive a truly personal service. As we are dedicated to mortgage administration and not involved in the sales process, you can be sure that we will be entirely focused on ensuring everything goes smoothly and that everybody is kept informed at all times.

 

 

Professional Mortgage Administration was established in 2005, as an innovative solution to the dilemma faced daily by IFAs and Mortgage Consultants of Sales vs Administration and Service, we have steadily grown as word has spread of the stress relieving services we provide. Although based in the South East we are capable of operating nationwide. Our business originated out of The City, where we have some prestigious clients.

PMA was founded by Leigh Chapman, a Financial Services industry professional of over sixteen years experience. Starting as a company representative for Reliance Mutual in 1990, she then spent three years with College Green Associates, who were the selling arm of Scottish Equitable, specialising in the licensed trade. Leigh obtained full FPC qualification when regulation first dictated it necessary.

In 1997 she joined Capital Planning and Finance Limited, dealing initially with administration  and personal financial service business. She was then chosen to help establish their mortgage desk, which resulted in gaining an in-depth knowledge of the mortgage administration process and where she gained the CF6 mortgage qualification.

Since launching the business PMA has employed the services of other experienced mortgage and admin staff as satisfaction with her service grows.

 

 

 

 

 

We undertake all the time consuming data entry, administration and chasing, communicating with all parties involved throughout.

It is our aim to work in a partnership with Advisers to provide a seamless, efficient service to their clients. In order for us to do this, certain requirements are expected of your Mortgage Advisors. Upon initial introduction to a new Mortgage Advisor or Company we will meet to explain our service and discuss any individual requirements.  The advisor or Company will be asked to sign an agreement and to commit to providing  certain essential information in a timely manner.  These will include:

• A full list of all access codes, passwords etc to all Mortgage Companies used
• Fully completed Mortgage Application and KFI for each case.
• Copies of the money laundering documentation.
• A telephone number for each client and an e-mail address where possible
• Continuing updates on any contact between advisors and Mortgage Companies or Clients (preferably by e-mail).

Administrators are recommended to give the administration number to clients for queries on the progress of their application.

 

 

 

 

 

 

Our fees are calculated to provide maximum value to our clients, whether they are individual Advisers or companies who employ us to provide the service for all their mortgage advisers. For a set monthly retainer we will commit to providing the administration services to all of your mortgage clients. This fee will be agreed with you, based on the number of cases you handle in a month, and top up fees are available when your sales surpass your expectations.
We find that the time saved by our clients in administration and customer communications far outstrips the cost of our service, since the time saved can be spent on sourcing new business. Typically one extra sale per month will cover our fees, yet we are increasing the output of our clients by as much as 20%.

Our clients have found that they can save the costly overheads of office based staff.  As a company add to this the fact that there are no National Insurance costs, no sick pay and no holiday pay and the savings speak for themselves.  As an individual Adviser you can claim tax relief for our services via your tax returns, reducing the cost to you.

 

 

 

 

 

Leigh Chapman – Professional Mortgage Services

Leigh has been looking after the administration of my mortgage business since November 2003.  Initially we worked together on the now defunct London Mortgage Desk but since March 2006 I have subscribed to her independent administration service.

It goes without saying that she is good at what she does (I wouldn’t entrust her with my clients otherwise).  Where she excels is in the areas that need extra attention.  When issues arise with lenders for example, she is tenacious, fighting hard on behalf of the client.  These situations can be particularly time consuming and Leigh’s involvement means I don’t waste my time, leaving me free to generate and write more business.

The daily spreadsheet she provides keeps me abreast of the progress of my mortgage cases, so I don’t feel detached from the process and can give clients an update should they contact me instead of Leigh.   When I’m away on holiday I can be sure that mortgages continue to be processed.

The administrative burden of mortgage business is a pain, one that I am delighted to pass-on to Leigh.  If you are considering using Leigh’s service and want to talk to me about my experiences, please feel free to call.

Dennis Wheway

Assoc. Partner
London

I have been working with Leigh since March 2007 and already in such a short space of time I have seen the positive effect Leigh has had on my business and personal life. I used to spend evenings and occasional weekends catching up with the admin but now Leigh takes all this burden from me I have much more time to write more business and actually leave the office at a decent hour!

Leigh is very flexible as I particularly wanted my updates in a certain style and Leigh has adapted to suit me and my clients. Leigh’s knowledge in the mortgage market is vast and appreciates how sensitive the applications to the lenders are. Leigh has never let me down and if anything has actually got lenders to accept and over turn declined cases as she is passionate about the business. I feel like she shares my determination to get the job done and many of my clients have commented to me on how great she is.

I now take holidays as I can trust Leigh with my work and she keeps things flowing while I am away. Clients are happy to speak with Leigh and she is always easy to contact on phone or by email.

Leigh is an asset for anyone looking to work with her!!

Rosie Hooper

 

 

Contact times for the Professional Mortgage Administration Service are 8:30am to 5:30pm Monday to Friday, although we will make calls in the evening and at weekends to contact difficult to reach customers and IFAs.

Professional Mortgage Administration 54 Ferndale Road Gravesend Kent DA12 5AE	Office No:         05600 494 907  Fax No:            0203 002 2679   e-mail: info@mortgage-admin.co.uk